Terms &
Conditions
Clear terms for a clear shopping experience. Please read these terms carefully before purchasing from HIJR Optical.
Last Updated: September 2026Shop With Confidence
These terms explain how orders, payments, products, prescriptions, shipping, returns and other services work when you shop with HIJR Optical.
Your Details Matter
Accurate customer, prescription and delivery information helps us process your eyewear order correctly and efficiently.
Acceptance of Terms
By accessing or using the HIJR Optical website, placing an order, or purchasing any product, you agree to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
Products & Product Information
HIJR Optical provides eyewear, prescription glasses, sunglasses, contact lenses and related optical products through its online store.
We make reasonable efforts to display product photographs, colors, specifications and details accurately. However, screen settings and lighting conditions may cause slight differences in appearance.
- Product availability may change without prior notice.
- Product images may differ slightly from the physical product.
- Specifications may be updated when necessary.
Orders & Order Confirmation
When you place an order through the website, you are submitting a request to purchase the selected products.
An order may be reviewed or cancelled if there is an issue involving product availability, pricing, payment verification, incorrect information or other circumstances affecting fulfilment.
Before completing checkout, confirm your selected frame, lens option, prescription information, quantity, delivery address and contact information.
Prices & Product Charges
Prices displayed on the website are shown in Pakistani Rupees (PKR), unless otherwise stated.
The final order amount may depend on the product, selected lens options, prescription requirements, additional features, shipping charges and applicable promotional discounts.
HIJR Optical reserves the right to correct pricing, product information or promotional errors when discovered.
Payments
Customers are responsible for providing valid payment information and completing the payment required for their order.
Payment processing may be handled through third-party payment providers or banking services. Their respective terms may also apply.
- Orders may require payment verification.
- An order may not be processed until the required payment has been successfully confirmed.
- HIJR Optical does not intentionally store complete card numbers or sensitive payment credentials.
Prescription & Lens Orders
Prescription eyewear requires accurate prescription information supplied by the customer.
Customers are responsible for entering or uploading the correct prescription details, including applicable sphere, cylinder, axis, pupillary distance and other requested information.
Please review all prescription information carefully before submitting an order. Where appropriate, customers should obtain their prescription from a qualified eye-care professional.
HIJR Optical may contact the customer when clarification is required before production or fulfilment.
Shipping & Delivery
Orders are shipped to the delivery address supplied during checkout.
Delivery times may vary depending on product availability, prescription processing, customization, courier operations, location, weather and other circumstances.
- Customers should provide a complete and accurate delivery address.
- Customers should provide a reachable phone number where required by the courier.
- Delivery delays caused by courier services or circumstances outside HIJR Optical’s reasonable control may occur.
Returns, Exchanges & Refunds
Returns, exchanges and refunds are subject to the HIJR Optical Return & Refund Policy.
Certain products may have different eligibility requirements because of hygiene, customization, prescription or product-specific considerations.
Please review the applicable return or exchange conditions before sending any product back to HIJR Optical.
Customer Accounts
If you create an account on the website, you are responsible for maintaining the confidentiality of your login information.
Customers should provide accurate information and notify HIJR Optical if they believe their account has been accessed without authorization.
Intellectual Property
Website content including the HIJR Optical name, logo, photographs, graphics, product descriptions, designs, text and other materials may be protected by applicable intellectual property laws.
Content may not be copied, reproduced, redistributed or commercially used without appropriate authorization.
Website Use & Liability
HIJR Optical aims to provide accurate, reliable and accessible website information. However, website availability and content cannot be guaranteed to remain uninterrupted or completely error-free.
Customers should use the website responsibly and should not attempt to interfere with its operation, security or functionality.
Changes to These Terms
HIJR Optical may update these Terms & Conditions when necessary to reflect changes to products, services, website functionality, business practices or applicable requirements.
Updated terms will be published on this page. Customers are encouraged to review the page periodically.
Need Help With Your Order?
If you have questions about our terms, products, prescriptions, orders or other services, our team is available to assist you.
Contact HIJR Optical